How Our Engineers Can Provide You With Technical Support and Solutions

Wesbeam's technical and customer support teams are available to provide customers and clients with answers, advice and solutions for anything LVL timber related.


Date: Wednesday 17 Nov 2021

Our technical team is available by phone or online via our e-chat service on the Wesbeam website. E-chat is Wesbeam’s new online, fast, direct, and convenient problem resolution service. E-chat is manned by Wesbeam timber engineers based in Australia, who you can contact directly for assistance and support. Our engineers are able to assist you with order inquiries, stock and LVL prices, and anything else in between.

In the digital age technology is a large player in innovation and advancements for a company. The construction and building products industry is one of the most fast moving industries of our nation, and Wesbeam strive to keep up and provide the best technical service for our customers.

Live chat is the number one service of choice for 73% of customers – why? Customers want quick reactions, at all times, with little interruption to their routine.

Wesbeam’s new online chat, e-chat, provides just that. Our technical and customer service teams are armed at the ready to provide fast and convenient problem resolutions, including on-the-spot advice to customers and clients. e-chat enables you to get answers faster so you can get on with other tasks.

With a direct line of communication with our specialist timber engineer team you can be sure to have real conversations with real people in real time.

e-chat can be accessed with the button at the bottom right-hand corner on any page of our website.

Any inquires about timber pricing, orders, stock and LVL timber price lists are all welcome. Don't wait for answers, try it today - it's this easy!

Share this page