Wesbeam’s customer service doesn’t end with the supply of our quality LVL products. Whether you have questions about our timber products or need on-the-spot advice for your residential project, our team delivers ongoing support and we are here to help.
Our technical team can provide you with their expertise through many points of contacts. Support is available by phone weekdays from 9 am to 5 pm EST at 1300 356 460 or via our e-chat service on our website.
Tech Hotline
The Wesbeam Tech Hotline gives you direct contact with a local Wesbeam technical expert. The technical team can quickly answer any of your queries about Wesbeam products you’re using or planning to use. You can ask our team anything about our timber products. For instance, some common questions customers use our hotline for include:
- Which product would you recommend for a particular application?
- Which product size is best for my project?
- How best should I cut this Wesbeam product?
- What timber treatment level should I be using?
In addition, we can continue the conversation and send more detailed technical information about our LVL timber products after we’ve given you our initial recommendations.
Online Support With e-chat
Our e-chat online support service is conveniently located in the bottom right corner of every page on the Wesbeam website. Our specialist teams can answer customer questions about purchase orders, order status or technical issues, providing fast and accurate answers.
e-chat is powered by our local customer service and engineering teams, allowing our customers to have real conversations with real people in real-time. e-chat requests are logged so you can resume your support conversation at any time.
Instead of searching for product information yourself, our team will answer any questions about pricing, ordering, stock and products so you can continue on with your other tasks.
Wesbeam aims to make securing LVL timber products for your residential project as easy as possible. That’s why Wesbeam is dedicated to delivering our customers quality technical support. The expertise of our engineers is readily available whenever you need it. If you have any questions about our products or services, our technical support team is here to help.